Order Issues

I have not received any updates about my pre-order?

Some items on our website are available for pre-order only. As highlighted on their product pages, these items are currently out of stock and if you include one of them in your order, the dispatch of the whole order will be delayed until the items have been restocked.

Estimated dispatch time for pre-orders is within 2-3 weeks of the order placement date. The dispatch of some pre-orders may be delayed further depending on stock demand.

This is made clear on our website by messages on the relevant product pages as well as the page you visit to review your cart before continuing to check out and confirm your purchase.

A confirmation will be sent to you by email once your order has been fully processed. Thank you for your patience and continuous support.

I have not received my confirmation email?

If you have not received your order confirmation email, please be sure to check your junk/spam folder as our domain may not be on your safe sender list. Be sure to add us as a safe sender once you have located your email.

You can also try searching for “AJBXNG” or the name of the products you ordered in your email folders to bring up all related emails.

No joy after 24 hours? Please send our support team a ticket.

Not received my PDF?

If you have purchased a digital workout guide, a link to download it as a .pdf file will be provided; this will appear in your confirmation email. Please check your junk/spam folders for your confirmation email if it does not appear in your inbox. You can also try searching for “AJBXNG” that will bring up all related emails.

I have received a faulty item what shall I do?

Sorry to hear that you received a faulty item, we want to sort this out quickly as possible. Please contact our support team with the order number, description of the faulty, picture of the faulty item and the name of the faulty product.

Can I cancel my order?

As your order has been successfully completed, unfortunately any cancellations can be made after purchase. Please see our terms and conditions below:"

My shipping address is wrong, how do I change this?

Our warehouse processes orders as quickly as possible, so it is likely that we will not be able to amend your delivery address once your order has been placed.

Please submit a ticket immediately asking our team if they can amend this information for you. Please mention the correct address so that, if possible, we can change it for you right away.

Please note that we cannot guarantee change-of-address requests will be successful as this depends on the status of your order when your request is reviewed. It can take our team up to 24 hours to review your ticket and by then, your order might already be fully processed.

If we cannot amend your shipping address, your order will be delivered to the address you entered during checkout and you will be responsible for retrieving it.

If your order is returned to us due to a failed delivery (this includes not being home to receive your order) it will be cancelled and you will be issued a refund. We will not be able to resend any returned products, so you will need to create a new order if you would still like to receive these.

How do I amend my order after it has been placed?

Our warehouse team are quickly to process orders and get the product packed. Unfortunately, we are unable to make any changes once you’ve placed your order. Please see our return policy here >

I am missing a product from my order?

Please contact our support team, with the order number, missing product name, email address you used to purchase the product with, so we can resolve the issue quickly as we can.

Received the wrong item?

Please contact our support team, with the order number, the name of the wrong product received and a picture of the wrong item, please let us know the email address you used to purchase the product with, so we can resolve the issue quickly as we can.

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